Warranty Policy
All KODY units are built to the highest standards, pushing innovation to its limits with this all-in-one multicooker. The KODY unit is built to last.
KITCHEN-IDEA products purchased on the official online store come with a limited warranty. Unless otherwise specified, this warranty covers the hardware components of the product as originally supplied and does not cover, or partially cover software, consumable items, or accessories even if packaged or sold with the Product.
This warranty is only redeemable within the original country or region of purchase. We do not accept any return & refunds after 30 days of delivery without reason. However, warranty services are still valid for products under normal use. If a fault is found after thirty (30) days from delivery of the product(s), you should contact us and we will either repair or replace the product.
Warranty period of each product is listed as follows:
|
kitchen Idea KODY21 |
|
| Components | Warranty Period |
| Main Body, Jar, Jar lid, Fixed buckle | Three Years |
| Measuring Cup, Steamer Set (Main Body of Steamer, Steamer basket, Steamer lid), Filter basket | One Year |
| Blade Set (Stir-frying blade, Kneading blade, Mutifunction blade, Sealing Ring), Butterfly Whisk, Digital Scale | Six Months |
| Spatula | No Warranty |
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model, and photo evidence of the product’s defects to KITCHEN-IDEA Customer Service at service@kiechen-idea.com. Please note that we offer after sales assistance only in the areas where we make shipments.
If replacement or repair service is provided, the warranty period will not be renewed or extended.
The limited warranty does not cover:
Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
Scratches, dents and cosmetic damage, unless caused by KITCHEN-IDEA.
Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
Ordinary wear and tear.
Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by KITCHEN-IDEA.
Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by KITCHEN-IDEA.
Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
Repair conducted by un-official repair center.
Other damage not caused by the design, manufacturing or quality of the product itself.
Others
We only provide the services promised in this policy, and shall not be responsible for any commitment made by agent or partner beyond the contents of this policy.
File a claim
To file a claim, you may need to follow these easy steps:
- Email us via service@kiechen-idea.com. Provide a detailed description of the problems you are facing with your machine.
- Upon receiving your email, our team will promptly respond and send you an aftersales form. This form will require you to provide relevant information about your machine and share your feedback with us.
- Once we confirm that your machine requires repairs, we will guide you through the next steps, including shipping the machine to our local warehouse.
- As soon as the repairs are completed, we will swiftly send the product back to you, ensuring minimal downtime.
Contact Us
Our goal is to make the warranty process as seamless as possible, allowing you to get back to using your KODY21 with confidence. If you have any further questions or require assistance, please send emails to service@kitchen-idea.com. We value your satisfaction and are committed to resolving any issues you may encounter during the warranty period.
Last Update: May 22th, 2023