Shipping policy

Shipping Rates

Free shipping

Shipping rates is fixed at checkout.

Custom Duties
These charges must be paid by KitchenIdea.

Shipping Details

Your estimated shipping time depends on your region, please refer to the following information.

Asia Pacific:
Standard Shipping (1-3 business days processing time + 1-5 business days delivery)
Shipping fees will depend on your location. The shipping fee may be higher than usual if the shipping address is in a remote area.


Couldn’t Find Your Country?

If you could not find your country, then that means that KITCHEN-IDEA does not ship to your country yet. We thank you for your support and look forward to the time when we can also ship to you.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at service@kitchen-idea.com with your order email or order number, and we will look into it for you.

Due to Covid-19 pandemic, delay of shipping may occur. If you have any inquiry of your order shipment, please contact us via service@kitchen-idea.com.



Shipping Damages& Returns
In the event that your order arrives damaged in any way, please email us as soon as possible via service@kitchen-idea.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


Before you are returning unused products within 30 days, and we'll happily offer a replacement or refund. All the return applications must be submitted through service@kitchen-idea.com first.

If you have any further questions, please don't hesitate to contact us at service@kitchen-idea.com.