FAQ

Answers to Your Questions

How about Demo?

You can find a wide range of product usage videos on our YouTube channel at https://www.youtube.com/@KitchenideaAsia/videos. These videos will give you a good understanding of how our products work and their various features.

Additionally, we offer a 30-day return and 3-year warranty policy for KODY21 to ensure your satisfaction and peace of mind. If for any reason you're not satisfied with your purchase, you can return it. For more details on our return policy, please visit https://kitchen-idea.com/pages/refund-policy.

Shipping information

Country/region we ship to
Singapore/Malaysia

Estimated processing&delivery time

1-2 business days processing time + 1-5 business days delivery

Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at service@kitchen-idea.com with your order email or order number, and we will look into it for you.

Shipping damages& Returns
In the event that your order arrives damaged in any way, please email us as soon as possible via service@kitchen-idea.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Before you are returning unused products within 30 days, and we'll happily offer a replacement or refund. All the return applications must be submitted through service@kitchen-idea.com first.

What can Kody do?

Kody helps you in the kitchen to prep and cook. Your ultimate kitchen companion with 20 cooking modes, thousands of recipes, and nutritional calculation, it makes meal planning easy and convenient. KODY21 cooks, caters to your tastes and cleans itself, all you need to do is enjoy!

Its prepping functions include: chop, knead, weigh/scale, whisk, grind, stir, cream whipping, fermenting, meat rinsing, veg refresh and more.

Its cooking functions include: stir-frying, deep frying, steaming, stewing, slow cooker, boil, mix, keep warm and more.

Double-layered steamer, steaming three dishes in one time

Thousands of free recipes from professional chefs, constantly updated

Varied cuisine options, including local and Chinese dishes, hot meals, baked goods, desserts, and drinks.

Diet recipes for weight loss, muscle gain, digestion, nutrition, and male enhancement.

How does Kody clean itself?

Ingredients not easy to stick to the pan, easy-to-clean Jar, and fully automatic cleaning for effortless maintenance.

Default cleaning mode with a 5-minute duration, speed of 4, heat level of 7, and temperature of 70 degrees. The cleaning mode is customizable, allowing for manual adjustments to the duration between 1 to 15 minutes and heat level, depending on your needs.

Install the multi-function blades and fix the butterfly stick on the blades,add a proper amount of detergentand 500ml of water, cover the iarand measuring cup,and click Run.

After using cleaning modes, simply pour out the soapy water and give the bowl a quick run through water to remove any remaining soap.

All accessories and the bowl itself are dishwasher-safe.

How does Kody compare to other appliances?

Kody replaces multiple appliances including: food processor, scale, steamer, kneading machine, slow cooker, mixer, blender, rice cooker, juicer, soy milk maker, yogurt maker, electric kettle, egg cooker, sous-vide cooker, health pot. Make more space in your kitchen.

Free recipe subscription, meaning that as our recipe catalog expands, you’ll get access to that, You’ll automatically get updates to our ever-expanding recipe catalog.

We have diet recipes for weight loss, muscle gain, digestion, nutrition, and male enhancement.

With our mobile app, you can easily browse through reciepes and take control of the machine, making meal preparation a seamless and convenient experience.

Kody out among other appliances, providing a wider range of features and functions, all at an unbeatable price of just $529. Our exceptional value for money sets us apart, making Kody the smart and practical choice for all your needs.

We offer an extended warranty period of 3 years, surpassing the coverage provided by other brands in the market, giving our customers added peace of mind and confidence in their purchase.

What is the difference between KODY21 and KODY29?

Currently, KODY29 is not available for sale on the KitchenIdea official website. It is sold exclusively through KitchenIdea authorized distributors.

For your convenience, KODY21 is available for online purchase. Here is a comparison of the two models to help you make an informed decision:

1. Weighing Scale:
KODY21: Features an external scale for separate weighing.
KODY29: Comes with an integrated (built-in) scale for convenience and precision.

2. Blade System:
KODY21: Fixed blade system with three blade attachments.
KODY29: Detachable blade system with one blade holder and three interchangeable blades for enhanced flexibility.

3. Auto-Cleaning Function:
KODY21: Supports standard cleaning with a butterfly stirring bar.
KODY29: Offers both standard and deep cleaning options with a Cleaning brush assembly.

4. Screen Adjustment:
KODY21: Fixed screen angle.
KODY29: Adjustable screen angle for better user interaction and visibility.

5. Dishwasher Compatibility:
KODY21: The entire jar is dishwasher-safe.
KODY29: The jar is not suitable for dishwasher use.

6. Pricing:
KODY29: Priced higher than KODY21, reflecting its additional features and advancements (approximately RM5,700).

Both the KODY21 and KODY29 are exceptional products designed to meet diverse kitchen needs. Whether you prioritize integrated convenience, flexibility in use and cleaning, or interactive features, our range caters to all preferences. Your choice should align with your specific requirements, whether it's the innovative integration of KODY29 or the reliable efficiency of KODY21.

Which languages does the system support?

The system currently supports two languages, Chinese and English; the boot language is English by default, and you can switch the language in the Function Settings.

Need to pay for the recipes?

Kitchen Idea promises that all recipes will be free for life for anyone who has purchased a KODY product.

Will the recipes be kept updating?

Sure, we have a team of chefs and consultants working on the development of new recipes every quarter.

Where is the service senter in Singapore?

At present, KitchenIdea do not have service center in Singapore. Rest assured, your KODY21 comes with a 3-year warranty. If there are any problems due to product quality issues, you simply need to send the product back to our local warehouse. KitchenIdea will cover the shipping costs and arrange for repairs as soon as possible. Once the machine is repaired, we'll promptly send it back to you.

We strive to make the repair process as convenient as possible for our customers.

Do I need to register for the 3 years warranty?

There is no need to register for the 3-year warranty. We have your purchase record from our website, and your warranty will be automatically valid for three years from the date of receipt.

Can I program my own recipes or using manual steps to cook?

Yes, with KODY21, you can indeed program your own recipes or use manual steps to cook. The KODY21 features a DIY function that allows you to adjust the temperature, power, blade speed, and cooking time according to your preferences. This means you can create and customize any recipe you want.

Additionally, KODY21 offers 20 different cooking functions that you can use individually, such as stir-frying, cooking rice, deep-frying, simmering soup, making porridge, grinding, and more.

However, I recommend starting with the recipes available on KODY21, especially if you’re new to the device. We have over 2000 free recipes that have been thoroughly tested by our chefs and technical team specifically for the KODY21. These recipes are designed to ensure the perfect balance of heat, time, and temperature for delicious results, making them ideal for beginners.

Once you become more familiar with the KODY21, you can start experimenting and exploring more ways to use its features!

What the difference between ‘temperature’ and ‘power’ in DIY setting?

In the DIY setting, "temperature" and "power" refer to two different aspects of the cooking process:

Temperature: This setting controls the actual heat level that KODY21 will reach during the cooking process. For example, setting the temperature to 180°C means that the appliance will heat up to and maintain 180°C while cooking.

Power: This setting controls how quickly the appliance reaches the desired temperature. Higher power levels mean that KODY21 will heat up faster. Essentially, the power level determines the speed of temperature increase.

In summary, the "temperature" setting defines how hot the cooking robot will get, while the "power" setting determines how quickly it will reach that temperature.

What is the specification of the plug?

It is a Type G plug of British standard, which is applicable both in Singapore and Malaysia.

How discount code works?

1. Check your CART

2. Show order summary

3. Copy and paste your own discount code in the Discount Code box

Finally, you can make the payment at a discount

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at service@kitchen-idea.com

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