FAQ

Answers to Your Questions

Shipping information

Country/region we ship to
Singapore/Malaysia

Estimated processing&delivery time

1-3 business days processing time + 3-5 business days delivery

Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at service@kitchen-idea.com with your order email or order number, and we will look into it for you.

Shipping damages& Returns
In the event that your order arrives damaged in any way, please email us as soon as possible via service@kitchen-idea.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Before you are returning unused products within 30 days, and we'll happily offer a replacement or refund. All the return applications must be submitted through service@kitchen-idea.com first.

What can Kody do?

Kody helps you in the kitchen to prep and cook. Your ultimate kitchen companion with 20 cooking modes, thousands of recipes, and nutritional calculation, it makes meal planning easy and convenient. KODY21 cooks, caters to your tastes and cleans itself, all you need to do is enjoy!

Its prepping functions include: chop, knead, weigh/scale, whisk, grind, stir, cream whipping, fermenting, meat rinsing, veg refresh and more.

Its cooking functions include: stir-frying, deep frying, steaming, stewing, slow cooker, boil, mix, keep warm and more.

Double-layered steamer, steaming three dishes in one time

Thousands of free recipes from professional chefs, constantly updated

Varied cuisine options, including local and Chinese dishes, hot meals, baked goods, desserts, and drinks.

Diet recipes for weight loss, muscle gain, digestion, nutrition, and male enhancement.

How does Kody clean itself?

Ingredients not easy to stick to the pan, easy-to-clean Jar, and fully automatic cleaning for effortless maintenance.

Default cleaning mode with a 5-minute duration, speed of 4, heat level of 7, and temperature of 70 degrees. The cleaning mode is customizable, allowing for manual adjustments to the duration between 1 to 15 minutes and heat level, depending on your needs.

Install the multi-function blades and fix the butterfly stick on the blades,add a proper amount of detergentand 500ml of water, cover the iarand measuring cup,and click Run.

After using cleaning modes, simply pour out the soapy water and give the bowl a quick run through water to remove any remaining soap.

All accessories and the bowl itself are dishwasher-safe.

How does Kody compare to other appliances?

Kody replaces multiple appliances including: food processor, scale, steamer, kneading machine, slow cooker, mixer, blender, rice cooker, juicer, soy milk maker, yogurt maker, electric kettle, egg cooker, sous-vide cooker, health pot. Make more space in your kitchen.

Free recipe subscription, meaning that as our recipe catalog expands, you’ll get access to that, You’ll automatically get updates to our ever-expanding recipe catalog.

We have diet recipes for weight loss, muscle gain, digestion, nutrition, and male enhancement.

With our mobile app, you can easily browse through reciepes and take control of the machine, making meal preparation a seamless and convenient experience.

Kody out among other appliances, providing a wider range of features and functions, all at an unbeatable price of just $529. Our exceptional value for money sets us apart, making Kody the smart and practical choice for all your needs.

We offer an extended warranty period of 3 years, surpassing the coverage provided by other brands in the market, giving our customers added peace of mind and confidence in their purchase.

What is the difference between KODY21 and KODY29?

1. Weighing Scale:

KODY21 features an external scale, allowing for separate weighing.
KODY29 boasts an integrated (built-in) scale, offering convenience and precision directly within the machine.

2. Blade System:

KODY21 has a fixed blade system where the blade and its holder are unified and non-detachable, coming with three blade attachments.
KODY29 offers a detachable blade system, providing ease in swapping with one blade holder and three interchangeable blades. This enhances flexibility in food preparation and cleaning.

3. Auto-Cleaning Function:

KODY21 supports standard cleaning, used in conjunction with a butterfly stirring bar for effective maintenance.
KODY29 advances with both standard and deep cleaning options. The deep cleaning requires a Cleaning brush assembly, ensuring thorough cleanliness.

4. Screen Adjustment:


KODY21 has a fixed screen angle, which cannot be adjusted.
KODY29 introduces an adjustable screen angle, enhancing user interaction and visibility during operation.

5. Pricing:

KODY29 is priced higher than KODY21, reflecting its additional features and advancements.

6. Availability:

In Southeast Asia, KODY21 is exclusively available for online purchase.
KODY29 is currently only sold offline in Malaysia, providing a unique buying experience.

Both KODY21 and KODY29 are exceptional products designed to meet diverse kitchen needs. Whether you value integrated convenience, flexibility in use and cleaning, or interactive features, our range caters to all preferences. Your choice should align with your specific requirements, whether it's the innovative integration of KODY29 or the reliable efficiency of KODY21.

How discount code works?

1. Check your CART

2. Show order summary

3. Copy and paste your own discount code in the Discount Code box

Finally, you can make the payment at a discount

What is the specification of the plug?

It is a Type G plug of British standard, which is applicable both in Singapore and Malaysia.

Which languages does the system support?

The system currently supports two languages, Chinese and English; the boot language is English by default, and you can switch the language in the Function Settings.

Need to pay for the recipes?

Kitchen Idea promises that all recipes will be free for life for anyone who has purchased a KODY product.

Will the recipes be kept updating?

Sure, we have a team of chefs and consultants working on the development of new recipes every quarter.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at service@kitchen-idea.com

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